Privacy & Data Security Policy

Your privacy and security are important to us! We always endeavor to make this Website secure and we strive to ensure your confidence in the security of your activities on our Website. Please read through our Privacy and Data Security Policy and be sure you are comfortable with how we collect, use and may share your information. In general, except as provided elsewhere in the TOU, or as specifically detailed in this Privacy and Data Security Policy, we do not sell or transfer your personal information to third parties without telling you. If you ever have a question or concern about the confidentiality or security about your information, please contact us at palmers.com or toll-free at +44(0) 208 418 9543.

Children's Privacy.

This Website is not intended for children under the age of 13. We never collect or maintain information at the Website from persons we know to be under age 13, and no part of our Website is designed to attract anyone under age 13. We encourage parents to talk to their children about their use of the Internet and information they disclose to websites.

What Information We Collect From You:

General Information Received From You.

We receive and store information you enter on this Website or that you give us in other ways. This includes information that can identify you, including your first and last name, telephone number, postal and e-mail addresses, and, billing information (such as credit card number, cardholder name, and expiration date) (such information that may identify you shall be referred to from this point on as "Personally Identifiable Information"). You can choose not to provide information to us, but in general some information about you is required in order for you to purchase products from us through this Website.

We may monitor and record our communications with you (such as telephone conversations and emails) for the purposes of quality assurance, training, fraud prevention and compliance.

Automatic Information.

We automatically collect some information about your computer when you visit our Website. For example, we will collect your IP address, web browser software (such as or Internet Explorer or Mozilla Firefox), and referring Website. We also may collect information about your online activity, such as products you have viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.

Cookies and Other Web Technologies.

When you visit this Website we may assign your computer a "cookie" (a small, unique identifier text file). You can always choose not to receive a cookie file by enabling your web browser to refuse cookies or to prompt you before accepting a cookie. Please note that, if you refuse to accept cookies from this Website, you may not be able to access some or all of the services offered via this Website. E.T. Browne does not use cookies to collect or retain Personally Identifiable Information about you. If you need more information about cookies such as what they do, how they work and how to enable/disable them, please go to www.aboutcookies.org

How We Use Your Information:

To Communicate With You About Your Account and Our Services.

We use other information about you for the following general purposes: to manage your account, including processing bills and providing shipping notifications to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and our Website, to solicit information from you, to resolve disputes, collect fees, or troubleshoot problems, to prevent potentially prohibited or illegal activities, to enforce our TOU, and as otherwise described to you at the point of collection of your information.

To Communicate Special Offers/Promotions.

We also would like to notify you about special offers and products or services that may be of interest to you. You will have an opportunity to give your consent to this by opting in to those communications at the end of these TOU when you register, and you can always opt out of receiving our promotional communications later, either by selecting the option to opt out of further communications contained in our emails to you or by notifying us that you no longer wish to receive promotional communications at the contact details given below.

To Monitor and Maintain the Quality of Our Website and Service.

E.T. Browne uses your IP address to help diagnose problems with the Website servers, to administer the Website, to monitor Website usage, and to gather broad demographic information. Your IP address is used to help identify you and to aid in your navigation through the Website as determined by your customization options, if any. E.T. Browne also may aggregate your IP address with other information to create anonymous Website statistics.

With Whom We Share Your information:

E.T. Browne may share your information with the following entities:

  • Shippers that ship the goods you order from our Website. We do not share your email address with shippers or fulfillment houses unless they need it to fulfill your order or communicate with you about an order, and we restrict their use of this information to that purpose.
  • Third-party vendors who provide services or functions on our behalf in connection our Website, including, for example, credit card processors, and fraud prevention services. These companies have access to Personally Identifiable Information needed to perform their functions but are not permitted to share or use the information for any other purpose.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our Website, our customers, or other users; and in connection with enforcing these TOU.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
  • We also may share aggregate or anonymous information with third parties, including advertisers and investors. This information does not contain any Personally Identifiable Information and is used to develop content and services we hope you will find of interest.

Third Parties.

Except as stated in our TOU, E.T. Browne does not sell to third parties information you have submitted to this Website that identifies you personally.

How You Can Access Your Information:

On request, E.T. Browne will inform you whether it has stored any Personally Identifiable Information about you and, if so, what information. If you need to change any of your information, including your address or billing information, you can contact us at TechnicalAffairs@palmers.com. Any rights which you may have under local data protection laws are respected by E.T. Browne.

Data Security: How We Protect Your Information:

While no Website can guarantee security, we have implemented administrative, technical, and physical security procedures to help protect the information you provide to us. For example, only authorized employees are permitted to access Personally Identifiable Information, and they only may do so for permitted business functions. In addition, we use industry standard Secure Socket Layer ("SSL") encryption when collecting and transmitting your sensitive Personally Identifiable Information.

Transfers of Data:

E.T. Browne is a global company providing products and services worldwide. Information collected by E.T. Browne may be stored and processed in the United States or any other country where E.T. Browne carries out operations. Your information will be processed in accordance with locally applicable data protection regulations.

Changes to this Privacy and Data Security Policy:

E.T. Browne may update this Privacy Policy in the future, without express notice to you. Your continued use of this Website after changes are made to this Policy indicates your acceptance of any changes. You can always find the most updated version of these TOU and this Privacy Policy by visiting Terms of Use.

How You Can Contact Us:

If you have any questions or comments about the Privacy Policy, please email us at TechnicalAffairs@palmers.com or telephone us at:

+44(0) 208 418 9543 for callers from the United Kingdom; or
+00 +1-201-894-9020 (for callers from the US or other countries)